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Purchase Policy

WARRANTY WITHIN THE UNITED STATES (INCLUDING ITS TERRITORIES) AND CANADA: Harman’s policy is to honor product warranties and to perform services only on Harman Luxury Audio products (of the following brands: Mark Levinson, Revel, JBL Synthesis, and Lexicon) purchased from authorized Harman Luxury Audio dealers or distributors (“Dealers”) located in the United States (including its territories) and Canada and only when accompanied by a receipt or proof of purchase. Only authorized dealers are permitted to sell Mark Levinson products online (see link below to authorized online resellers). If the original factory serial number has been removed, defaced or altered, your Harman Luxury Audio warranty will not be valid.

NOTE: ANY WARRANTY ON HARMAN LUXURY AUDIO PRODUCTS PURCHASED OUTSIDE THE UNITED STATES (INCLUDING ITS TERRITORIES) AND CANADA IS GOVERNED BY LOCAL APPLICABLE LAW IN THE COUNTRY OF PURCHASE.

You are required to address any warranty service requests to the dealer from which you purchased the Harman Luxury Audio product or the distributor that supplied such product.

Mark Levinson Product Warranty 2022 USA

Mark Levinson Product Warranty 2022 ROW

Authorized Service Centers

We take great pride in our Service Partners. Their experience and dedication make these professionals ideally suited to assist with our customers’ service needs.

If your component must be serviced, please contact one of our service centers by choosing from the list below. *INTL and USA service forms are available for download - listed below after Service Centers list*

Pyramid Audio

305 East Braker Lane
Austin, TX 78753
(512) 458-8292
tech@pyramid-audio.com
www.pyramid-audio.com

United Radio

5717 Enterprise Parkway
East Syracuse, NY 13057
Toll-free: 800-634-8606
(315) 446-8700
customerservice@unitedradio.com
www.unitedradio.com

Technetron Electronic INC

29 East 31 street 2nd floor
New York, NY 10016
Tel:212-725-8778
Fax:212-447-5970
technetron@mail.com

The Tone Garage

2400 Celsius Ave Suite E
Oxnard, CA 93030
+1-805-485-2220
Jay@thetonegarage.com

Download Return Repair form (.pdf)